Privacy Policy

Last Updated:

At Homedoorsmith, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Express an interest in obtaining information about us or our products
• Participate in activities on our website (such as posting comments or requesting consultations)
• Contact us

The personal information we collect may include:

• Names
• Email addresses
• Telephone numbers
• Postal addresses
• Payment information (securely processed through our payment processor)
• Design preferences and requirements related to custom furniture

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time spent on pages
• Referral sources
• Other diagnostic data

We may also collect information that your browser sends whenever you visit our website or access it via a mobile device.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about the cookies we use, please see our Cookies Policy.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To provide and maintain our services
• To process and fulfill your custom furniture orders and inquiries
• To notify you about changes to our services
• To allow you to participate in interactive features when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To send you promotional and marketing communications (with your consent)
• To protect our rights, property, or safety, and that of our customers or others

3. Disclosure of Your Information

We may share your personal information in the following situations:

• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Service Providers: We may share your information with service providers who perform services for us or on our behalf, such as payment processing, delivery services, and marketing assistance.
• With Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

4. Security of Your Information

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your personal data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to receive a copy of your personal information in a structured, machine-readable format
• The right to withdraw consent at any time where we relied on your consent to process your personal information

If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy.

6. International Data Transfers

Our servers are located in Australia. If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by third parties with whom we may share your personal information.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this privacy policy, please contact us:

• By email: [email protected]
• By phone: +61 2 8356 7421
• By mail: 45 George Street, Sydney NSW 2000, Australia